About The Hartford
Founded over 200 years ago, The Hartford is one of the most trusted names in the insurance industry, known for its unwavering commitment to customers and innovative approach to insurance solutions. From individuals to businesses, The Hartford offers a wide range of insurance products that aim to provide security and peace of mind in uncertain times.
Challenges
The Hartford’s Special Investigations Unit (SIU) team faced increasing pressure to streamline the claims management process while enhancing accuracy and security, especially when it came to fraud investigation. They needed a better way to handle claims that required visual evidence such as videos and photos, as claimants often submit these forms of proof for ownership and loss. But with high volumes of media-heavy submissions, finding specific claims quickly became a daunting task.
For each claim, accurate metadata was essential to help SIU members locate necessary information quickly and efficiently. Further complicating matters, as new fraud trends emerged, the SIU required ongoing training to stay updated on fraud detection techniques and ensure thorough, up-to-date investigation methods. The Hartford needed a platform that could streamline these processes and centralize training materials.
Solution
After exploring several options, The Hartford selected VIDIZMO EnterpriseTube as their video content management solution. EnterpriseTube provided a secure platform tailored to manage, store, and organize video-based and other forms of evidence. One of the standout features was its ability to generate a unique link for each claim, allowing claimants to directly upload evidence, such as video or photo proofs, to the system. This seamless submission process enabled claimants to efficiently provide proof of ownership or loss, directly linking each submission to its respective claim.
For The Hartford’s SIU team, EnterpriseTube’s advanced metadata tagging and search capabilities were useful. Each piece of evidence could be tagged with relevant metadata, making it easily searchable for SIU investigators who could quickly locate necessary details, saving significant time and effort. In addition, EnterpriseTube allowed the SIU team to organize and access training videos on fraud detection and investigative techniques, helping The Hartford stay one step ahead in identifying and managing fraudulent claims.
Impact in a Nutshell
- The Hartford streamlined claims management with efficient, secure direct upload links for claimants to submit video and photo evidence.
- The insurance giant improved the evidence retrieval process through advanced metadata tagging, reducing the time required for SIU investigators to access relevant claims information.
- The Hartford enhanced training for the SIU team with organized and accessible resources on fraud detection, investigation techniques, and new fraud trends.
- Centralized and secure storage for video evidence, supporting compliance and safeguarding sensitive data.
- Greater operational efficiency for The Hartford’s SIU team, leading to more effective and timely claim investigations.
About VIDIZMO EnterpriseTube
EnterpriseTube is a Gartner-recognized AI-powered enterprise video content and digital media management solution that helps organizations store, host, stream, manage, secure, and share video content and digital media.
